FAQ

What is acupuncture?

Acupuncture is a component of Traditional Chinese Medicine that involves the insertion of fine, sterile needles at specific points on the body. It is commonly used as part of a holistic approach to health and wellness. Acupuncture care is individualized based on each patient's needs, health history, and goals.

What conditions can acupuncture support?

People seek acupuncture care for a variety of concerns, including pain management, stress, muscle tension, digestive concerns, sleep concerns, and general wellness support. Results vary from person to person, and acupuncture may not be appropriate for every condition. Your practitioner will discuss whether acupuncture may be a suitable option for your individual situation.

Does acupuncture hurt?

Most patients describe acupuncture as a mild sensation rather than pain. Some people may feel a brief sensation or pinch when a needle is inserted or a feeling of heaviness, warmth, pinch, ant bite or tingling around the treatment area. Everyone's experience is different.

Are acupuncture needles safe?

Licensed acupuncturists use sterile, single-use, disposable needles. Safety procedures are followed according to professional standards and regulations.

What can I expect during my first visit?

Your first visit typically includes a discussion of your health history, current concerns, lifestyle factors, and wellness goals. Your practitioner will determine an appropriate treatment approach based on the information provided and explain what to expect during care.

How should I prepare for my appointment?

It is generally recommended to eat a light meal before your appointment and wear comfortable clothing that allows access to the areas being treated. Please bring any relevant health information and inform your practitioner about medications, supplements, medical conditions, or recent changes in your health.

How many acupuncture treatments will I need?

The number and frequency of treatments vary depending on each individual's needs, health history, and response to care. Your practitioner will discuss a treatment approach with you and reassess your progress over time.

Can I receive acupuncture while seeing my medical doctor?

Yes. Many patients use acupuncture alongside conventional healthcare. Acupuncture should not replace medical evaluation or treatment when it is needed. Patients should continue to follow the recommendations of their healthcare providers.

Is acupuncture safe during pregnancy?

Acupuncture during pregnancy may be appropriate for some individuals, but treatment decisions should be based on each person's health history and circumstances. Please inform your practitioner if you are pregnant or planning to become pregnant so appropriate care can be discussed.

Can children receive acupuncture?

Acupuncture for children may be considered depending on age, health concerns, and individual circumstances. A consultation is recommended to determine whether acupuncture is appropriate.

Do you accept insurance?

At this time, Moy Acupuncture & Wellness is not accepting insurance.

Is acupuncture a replacement for emergency or medical care?

No. Acupuncture is not a replacement for emergency care, diagnosis, or treatment provided by a licensed medical professional. If you have a medical emergency or serious health concern, seek appropriate medical attention.

What should I do if I have questions about whether acupuncture is right for me?

Every person's health situation is different. A consultation allows your practitioner to review your concerns, discuss your goals, and determine whether acupuncture care may be appropriate for you.

Avoid alcohol or recreational substances before your appointment:

For your safety and to support clear communication during your visit, please avoid arriving under the influence of alcohol or recreational substances, including cannabis. Please inform your practitioner of any substance use that may be relevant to your care. 

Cancellation, No-Show & Late Arrival Policy

At Moy Acupuncture & Wellness, we value your time and are committed to providing quality care to each patient. Appointment times are reserved specifically for you, and we kindly ask for advance notice if you need to make changes.

Cancellation & Rescheduling

If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice whenever possible. This allows us the opportunity to offer the appointment time to another patient.

Appointments changed or cancelled with less than 24 hours' notice may be subject to a cancellation fee.

No-Show Appointments

Patients who do not arrive for their scheduled appointment and do not provide notice may be considered a no-show. A 100% fee may apply for missed appointments. Three missed appointments or late cancellations within a quarter may result in a review of future scheduling arrangements.

Late Arrivals

Please arrive on time for your scheduled appointment. If you arrive late, your appointment time may need to be shortened in order to accommodate the schedule of other patients. The full appointment fee may still apply.

Understanding & Exceptions

We understand that unexpected situations may occur. Cancellation and no-show fees may be reviewed on a case-by-case basis.

By scheduling an appointment with Moy Acupuncture & Wellness, you acknowledge and agree to this policy.

For questions regarding this policy, please contact us at 617-756-8987.