Your First Visit

Your First Visit

At Moy Acupuncture & Wellness, your first visit is designed to allow time for a thorough discussion of your health history, current concerns, and wellness goals. We believe understanding each individual's needs is an important part of developing an appropriate care approach.

15- Minute Intake Forms

• Complete any required intake forms at the time of your appointment.

45-Minute Consultation

During your initial consultation, our Practitioner will review information about your:

• Current health concerns and goals

• Health history

• Lifestyle factors

• Previous treatments or relevant experiences

• Any questions or concerns you may have regarding acupuncture care

This visit provides an opportunity to discuss whether acupuncture and Traditional Chinese Medicine may be an appropriate option for your individual needs.

30-Minute Initial Acupuncture Visit

If acupuncture care is appropriate and you choose to proceed, the initial acupuncture visit may include:

• A review of your consultation findings

• Discussion of the proposed acupuncture approach

• Acupuncture treatment using sterile, single-use needles

• Time to discuss your experience and any questions following treatment

Treatment plans are individualized and may vary depending on each person's health history, goals, and response to care.

Follow-Up Visits

Follow-up visits are tailored to each individual's needs. During these visits, your practitioner will review your progress, discuss any changes or concerns, and adjust the approach as appropriate.

After Wellness

Before Your Appointment

To help support your visit:

• Arrive a few minutes early: Please arrive 10–15 minutes before your first appointment to allow time to complete intake forms and get settled before your visit begins.

• Prepare your health information: Please bring a list of current medications, supplements, relevant medical conditions, previous treatments, and any health information you would like to discuss.

• Wear comfortable clothing: Choose clothing (such as shorts and flowy tops)  that allows access to areas that may be assessed or treated, such as the arms, legs, back, torso or other areas depending on your concerns.

• Eat normally before your visit: It is generally recommended to avoid arriving on an empty stomach. A light meal before your appointment may help you feel more comfortable during care.

• Share important updates: Please inform your practitioner about any changes in your health, medications, pregnancy status, or other relevant concerns.

• Avoid alcohol or recreational substances before your appointment: For your safety and to support clear communication during your visit, please avoid arriving under the influence of alcohol or recreational substances, including cannabis. Please inform your practitioner of any substance use that may be relevant to your care.

Your Care Matters

Your comfort and safety are important. Our goal is to provide a respectful and compassionate environment where patients can explore acupuncture care as part of their overall approach to health and wellbeing.

Cancellation, No-Show & Late Arrival Policy

At Moy Acupuncture & Wellness, we value your time and are committed to providing quality care to each patient. Appointment times are reserved specifically for you, and we kindly ask for advance notice if you need to make changes.

Cancellation & Rescheduling

If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice whenever possible. This allows us the opportunity to offer the appointment time to another patient.

Appointments changed or cancelled with less than 24 hours' notice may be subject to a cancellation fee.

No-Show Appointments

Patients who do not arrive for their scheduled appointment and do not provide notice may be considered a no-show. A 100% fee may apply for missed appointments. Three missed appointments or late cancellations within a quarter may result in a review of future scheduling arrangements.

Late Arrivals

Please arrive on time for your scheduled appointment. If you arrive late, your appointment time may need to be shortened in order to accommodate the schedule of other patients. The full appointment fee may still apply.

Understanding & Exceptions

We understand that unexpected situations may occur. Cancellation and no-show fees may be reviewed on a case-by-case basis.